Last updated: October 18, 2026
By creating an account or playing The Undercity (“the game”) you agree to these terms. If you do not agree, do not use the game. The game asks you to accept them, together with the Community Rules, before you play, and asks again when they change in a way that matters.
You must be at least 18 years old to play. The game depicts fictional crime and drug-related themes for entertainment only.
The Undercity is a work of fiction. All crimes, substances, weapons, combat, and businesses are simulated game mechanics. Nothing in the game facilitates, encourages, or relates to real-world illegal activity, and it must not be used to attempt to do so.
We have zero tolerance for objectionable content or abusive behavior. You agree not to post content in chat or any user-generated field that is harassing, hateful, threatening, sexually explicit, illegal, or otherwise objectionable, and not to harass or abuse other players. You also agree not to cheat, exploit bugs, use automation, or attempt to access other players’ accounts or our systems.
Every player can report a chat message and block another player from the chat screen. Moderators review reports and act on objectionable content promptly.
The Community Rules are part of these terms. They are enforced by moderators, players we choose for the job, who may be helped by an automated system that reads the chat looking for violations. Depending on the violation and on whether it happened before, we may give you a warning, fine you in game money, block your chat, suspend your account for up to 30days, or ban it permanently, and we may remove the content involved. Serious violations — hate, sexual content, real-world threats, sharing someone’s personal information, scams — can lead straight to a ban without a warning first.
Fines. A fine is a share of the game money you hold in your pocket and in the bank at that moment; the Community Rules list the sizes, set by how serious the violation is. It is taken from your pocket first and then from your bank, it is never more than you have, and it leaves the game rather than going to another player. A fine never takes Gold. If a fine is lifted, the money goes back to where it came from.
Who decides. The automated system may remove a message and give a warning on its own. A fine, a chat block, a suspension and a ban are always decided by a person.
When we act on your account we tell you inside the game what the sanction is, until when, the reason and where it happened, and by e-mail too when we block your chat, suspend or ban your account. You can appeal a chat block, a suspension or a ban once, from inside the game; a moderator reviews it. A sanction does not entitle you to a refund of Gold or of anything you bought, and a suspended or banned account can still be deleted. Opening another account to get around a sanction is itself a violation.
You are responsible for activity on your account. You may delete your account from Profile → Danger Zone; if you lead a gang with other members, hand leadership over first. Deletion is permanent.
By accepting these terms you allow us to use your street name, your avatar, your gang’s name and tag, and what happened in the game (wars, fights, rankings, chat messages sent in public channels) in material about The Undercity: posts on our social accounts, videos, comics, trailers and paid ads, in any language and for as long as the material is in use, with no payment. We never use your e-mail, your real name or anything outside the game. If you would rather not appear in new material, write to us at the contact below and we will leave your street name out from then on; material already published may stay up.
In-game currency, items, properties, and any other virtual goods have no real-world monetary value, cannot be exchanged for cash, and may be modified or removed as part of normal game operation and balancing, or as a fine under the Community Rules. A cosmetic you bought stays on your account; we will not take it away to rebalance the game.
Gold is the game’s paid currency. You buy it with real money; playing does not earn it, though we sometimes give it away, to testers for example. Gold is a virtual item with no real-world value. It is not money, it is not a stored-value or payment instrument, and it cannot be cashed out or exchanged for anything outside the game.
Gold belongs to the account that bought it. You cannot transfer it, give it, or trade it to another player, and you cannot sell it. Gold buys convenience and appearance: an energy refill, a faster recovery, a name change, a cosmetic item. We may change pack prices, which packs are on sale, and what Gold buys, at any time. If you delete your account, your Gold and everything bought with it go with it.
Cosmetic items are sold from a shelf that changes every day. You always see the exact item and its exact price before you pay, and you get that item. Nothing is randomised when you buy, there is no paid random draw, and there is no way to pay to reshuffle the shelf. A cosmetic you buy is permanent on that account: you cannot buy the same one twice, and you cannot trade or sell it.
Most of the shelf is priced in Gold. Some items are priced in the game’s own cash, which you earn by playing and never buy with money — those cost you time, not Gold. Some items are on the shelf only for a stated period and do not come back afterwards; where that is the case the item says so before you buy it.
Who you are buying from depends on where you buy. On the website you buy from us: we are the merchant of record, Stripe processes the payment, and we never see your card number. Inside the iOS and Android apps you buy through the App Store or Google Play: Apple or Google is the merchant of record, the payment goes to them, and their terms cover that purchase.
If you bought Gold on the website, you bought it from us. Write to us at rafaelrmlv@gmail.com and we will look at it. We decide those case by case.
If you bought Gold inside the iOS or Android app, ask Apple or Google for the refund. We are not the seller on that purchase, so we cannot process it ourselves. If the store turns the request down, we do not refund it separately.
When a refund goes through, we take the Gold that purchase paid for back out of your account, up to the amount you still hold. Your balance never goes below zero. Gold you had already spent is not taken back, and what you bought with it stays yours.
The game is provided “as is”, without warranties of any kind. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the game.
We may update these terms or modify, suspend, or discontinue the game at any time. Continued play after changes constitutes acceptance. We may suspend or terminate access for violations of these terms, as described under Community rules & moderation.
Questions: rafaelrmlv@gmail.com.